Seven questions every taxi and chauffeur website should answer

If a customer cannot find an answer quickly, they will message someone else. These are the questions that come up again and again, and they are worth answering clearly on your website and in your chat.

• How do I book, and how far ahead should I do it?
• How is the fare worked out, and is it fixed or metered?
• Do you cover airport pick-ups, and what happens if my flight is late?
• How many passengers and bags fit in each vehicle?
• Do you provide child seats?
• How do I pay, and when?
• What is your cancellation policy?

Write answers once, use them everywhere

Write short, plain answers and keep them in one place. In Bookara you add your FAQs and policies once, and Bookara AI uses them to answer customers on WhatsApp and your website chat, in the same words you would use.

Keep them up to date

An outdated answer is worse than none. When your prices, vehicles or policies change, update your FAQs the same day.